This website is operated by Clan Irving Limited, trading as Clan Irving – The Border Irvings & Irvines, a company registered in Scotland numbered SC 424945.
Secure payments are made on this website through Stripe to our Scottish registered company Clan Irving Limited, trading as Clan Irving – The Border Irvings & Irvines, a company registered in Scotland numbered SC 424945.
Clan Irving Limited (Clan Irving, “we”, or “us”) takes your privacy seriously. Please read the following privacy policy, which covers in detail the information we collect from you, how we use it to improve your experience and how we keep this information secure.
This Privacy Statement is intended to set out an explanation of what we do with any personal information provided to us and how we process that information for the following:
- users of this website/communication
- subscribed customers who have signed up to receive our communications
- customers who are on our database as they own one or more of our products
- followers of our social media pages
This policy is effective from April 2024.
1. What information do we collect?
We collect the minimum amount of personally identifiable information in order to provide a great service to our customers. The data collected can be traced back to four scenarios:
A. Personal Account
When you register with Clan Irving, we collect your first name, family name, address and e-mail address. Other data held through your account also includes purchase history, plot information and revenue.
None of our customers’ data is made public unless we receive explicit consent to do so via our website – this data is controlled by the user.
B. Cookies and Tracking Technologies
This type of information is automatically collected when a user visits our site through the use of cookies, beacons, tags, and scripts. The data retrieved includes IP address, browser type, pages requested, referring / exit pages and URLs, number of clicks, landing pages and other data of this nature. This data will only ever be linked with personally identifiable data if you willingly provide us with personally identifiable data such as your email address.
C. Email and SMS
Apart from first name, family name, address, e-mail address and purchase history, when we communicate with you via email, we also record your interactions with the email, including whether you have opened it and what links have been clicked.
2. How do we use your information?
In short, we use your information to customise and improve your customer experience. We use the information collected in a variety of ways, including:
A. Enhance Experience
We use your data to provide you with products and services you have requested from us or have expressed an interest in, as well as carry out profiling and market research. This data is used to improve our offerings and help us to better understand and respect your preferences.
B. Communications
We use your data to be able to communicate with you any new products, community news and other developments. The use of personal data ensures that not only we can customise our messages but also tailor them to reflect your interests and preferences.
C. Analytics
We use Google Analytics to measure and track your journey through our website(s) and marketing communications. This is used to understand how visitors and customers use our platforms and, ultimately, to help us deliver a better experience, more relevant content and more customised communications.
D. Use of Service Providers
We occasionally hire or partner with other companies to provide services on our behalf. We will only provide those companies the personal information they need to deliver the service. They are required to maintain the confidentiality of your information and are prohibited from using that information for any other purpose.
Please note that your information will only be shared with organisations who help us deliver and improve the experience. These include but are not limited to Hubspot, Mailchimp. In some cases personal details may be stored on these applications and with our trusted professional advisers. We will not share your information for marketing purposes outside of those organisations.
We may send personally identifiable information about you to other companies or individuals when:
- We need to share the information to provide a service you have requested
- We need to send the information to member companies who work on our behalf to provide a service to you (unless we tell you differently, these companies do not have the right to use the personally identifiable information we provide to them beyond what is necessary to assist us)
- In the unlikely event of having to respond to legal summonses, court order or other legal processes
3. How do we share your information?
We will not sell, share or hire out data to anyone.
We may send personally identifiable information about you to other companies or individuals when:
- We need to share the information to provide a service you have requested
- We need to send the information to member companies who work on our behalf to provide a service to you (unless we tell you differently, these companies do not have the right to use the personally identifiable information we provide to them beyond what is necessary to assist us)
- In the unlikely event of having to respond to legal summonses, court order or other legal processes.
4. How can you opt-out from commercial communications?
Where practicable, we operate a double opt-in process to ensure that we have properly obtained your consent to store and use the personal information we collect.
Our customers and users of our website are given the opportunity to opt out of having information sent to them at the time of registration. If you later wish to change this option, you may contact us to request that your name be taken off our contact list. We also include an opt-out or unsubscribe link at the bottom of every email we ever send you.
5. What are your rights regarding data?
As an individual, you have the right to: be informed about our use of your data; access your personal data; rectify your data if it is inaccurate or incomplete; request the deletion of your personal data; restrict processing of your personal data; obtain and reuse your personal data for your own purposes; and to object to processing of your personal data, including for direct marketing or research purposes.
In case you wish to exercise any of the above-mentioned rights, please contact us with your request.
6. Changes to this Privacy Policy
We may amend this policy from time to time to take into account developments in the site and changes to information collected. If we make substantial changes in the way we use your personal information, we will notify you by posting a prominent announcement on our pages. By using this site, you signify your acceptance of our Privacy Policy.
Should you have any queries regarding the capture, storage and use of personal information by Clan Irving, please contact us with your question.